Comments on: Good job Comcast! http://www.livedigitally.com/2008/04/09/good-job-comcast/ Reviews and opinions about consumer technology, gadgets, Websites, new media, services, and more. Mon, 01 Dec 2008 16:40:36 +0000 http://wordpress.org/?v=2.5.1 By: bijan http://www.livedigitally.com/2008/04/09/good-job-comcast/#comment-271981 bijan Fri, 11 Apr 2008 03:32:05 +0000 http://www.livedigitally.com/2008/04/09/good-job-comcast/#comment-271981 you'll always be an a-lister to me. you’ll always be an a-lister to me.

]]> By: ComcastCares1 http://www.livedigitally.com/2008/04/09/good-job-comcast/#comment-271805 ComcastCares1 Thu, 10 Apr 2008 21:14:46 +0000 http://www.livedigitally.com/2008/04/09/good-job-comcast/#comment-271805 Hello Dave Zats, I am sorry for the experience. I will be happy to reach out to my contacts to get this resolved. Please feel free to contact me so that I can get more information from you. Thanks in advance for the opportunity to assist! Regards, Mark C. Comcast Executive Offices We_Can_Help@cable.comcast.com Hello Dave Zats,

I am sorry for the experience. I will be happy to reach out to my contacts to get this resolved. Please feel free to contact me so that I can get more information from you.

Thanks in advance for the opportunity to assist!

Regards,

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

]]> By: Dave Zatz http://www.livedigitally.com/2008/04/09/good-job-comcast/#comment-271622 Dave Zatz Thu, 10 Apr 2008 14:19:03 +0000 http://www.livedigitally.com/2008/04/09/good-job-comcast/#comment-271622 OK, I'll give you the snarky, cynical post for the day. So we just moved and to download Comcast's McAfee security suite I need to log in. So I did an online chat last night and was given Lisa Young's email address and reset password. I told the dude I am not Lisa Young (Though, I was Melissa at the time) and she must be the previous resident. He said no, don't worry we can change the name once you log in. So, I log in and there's Lisa's email to and from her uncle. Why ask for my name, Soc, and Comcast account number if you're not going to validate it. Anyway, he said he couldn't help further and that I should call in. Doesn't look like Lisa is currently using this account, so hopefully the reset password won't matter and there wasn't any private information for me to learn or share. But sheesh! OK, I’ll give you the snarky, cynical post for the day. So we just moved and to download Comcast’s McAfee security suite I need to log in. So I did an online chat last night and was given Lisa Young’s email address and reset password. I told the dude I am not Lisa Young (Though, I was Melissa at the time) and she must be the previous resident. He said no, don’t worry we can change the name once you log in. So, I log in and there’s Lisa’s email to and from her uncle. Why ask for my name, Soc, and Comcast account number if you’re not going to validate it. Anyway, he said he couldn’t help further and that I should call in. Doesn’t look like Lisa is currently using this account, so hopefully the reset password won’t matter and there wasn’t any private information for me to learn or share. But sheesh!

]]>