Comments on: Verizon’s New Plans? Success. LiveChat Customer Service? Fail. http://www.livedigitally.com/2008/02/18/verizons-new-plans-success-livechat-customer-service-fail/ Reviews and opinions about consumer technology, gadgets, Websites, new media, services, and more. Wed, 27 Aug 2008 23:02:54 +0000 http://wordpress.org/?v=2.5.1 By: mell http://www.livedigitally.com/2008/02/18/verizons-new-plans-success-livechat-customer-service-fail/#comment-254621 mell Mon, 03 Mar 2008 17:32:16 +0000 http://www.livedigitally.com/2008/02/18/verizons-new-plans-success-livechat-customer-service-fail/#comment-254621 Antione's flat tone and slightly off-base responses suggest he was himself/was using poorly written customer service AI. Antione’s flat tone and slightly off-base responses suggest he was himself/was using poorly written customer service AI.

]]> By: Robert Di-salvo http://www.livedigitally.com/2008/02/18/verizons-new-plans-success-livechat-customer-service-fail/#comment-247654 Robert Di-salvo Tue, 19 Feb 2008 12:14:22 +0000 http://www.livedigitally.com/2008/02/18/verizons-new-plans-success-livechat-customer-service-fail/#comment-247654 Jeremy, This happens all to often when trying to get supported on already owned service, At least for me. This can make an already frustrated customer want to run for the hills. I say leave customer service reps to do customer service and leave sales out of it. Jeremy,

This happens all to often when trying to get supported on already owned service, At least for me.

This can make an already frustrated customer want to run for the hills. I say leave customer service reps to do customer service and leave sales out of it.

]]> By: Ricky http://www.livedigitally.com/2008/02/18/verizons-new-plans-success-livechat-customer-service-fail/#comment-247283 Ricky Mon, 18 Feb 2008 23:05:21 +0000 http://www.livedigitally.com/2008/02/18/verizons-new-plans-success-livechat-customer-service-fail/#comment-247283 What's sad is that Antione will likely get a big kudos for the call, since answered your question (your first one, at least) AND attempted to upgrade you. Two bases covered, check and check. It's sad that customer 'service' reps are turned into salespeople. What’s sad is that Antione will likely get a big kudos for the call, since answered your question (your first one, at least) AND attempted to upgrade you. Two bases covered, check and check. It’s sad that customer ’service’ reps are turned into salespeople.

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